What does "unlimited SMS" actually mean?

Unlimited appointment reminders, confirmations, and two-way scheduling conversations - no per-text fees. Mass promotional campaigns are a separate paid add-on. For everything you do daily to manage your schedule, you will never see a surprise charge.

Why does my business get its own phone number?

Most platforms send from a shared shortcode - your clients see texts from a random number, replies go to the software company. ZendPaw gives every account a dedicated local number. Your clients recognize it. Replies come straight to your inbox.

How does the 3-strike no-show system work?

ZendPaw tracks every missed appointment automatically. After 2 no-shows the client is flagged. After 3, they're automatically blocked from online booking - they must call you directly. You can adjust the limit, override it, or clear history at any time.

When will ZendPaw launch?

We're putting the finishing touches on the platform. Waitlist members will be the first to get access. Join the waitlist to be notified the moment we go live.

Can I import my data from another platform?

Yes. Free CSV import - client list, pet profiles, appointment history. Setup takes under 20 minutes. And if you get stuck, just reach out - we'll help you get running.

What payment processor does ZendPaw use?

Stripe. No proprietary gateway, no cut of transactions, no fund holds. Money goes directly to your Stripe account.

Built for groomers. Not adapted for them.

No fluff. No features you'll never use. Just the tools that save time and keep clients coming back.

NO-SHOWS & SCHEDULING CHAOS

Smart Scheduling

Your calendar is the heart of your business. ZendPaw gives you a visual calendar built specifically for pet businesses — not adapted from a hair salon app. Book appointments in seconds, track their status from pending to completed, and let automated reminders do the follow-up work.

Visual calendar with day, week, and month views
Appointment status tracking: Pending → Confirmed → Completed
Automated reminder emails in English or Spanish
Mobile-optimized — manage your schedule from your phone

HPhappy-paws

v1.0.0

Today's Schedule

9:00Max · Full groom · Sarah
Completed
10:30Luna · Trim + bath · Sarah
Confirmed
12:00Rocky · Full groom · Mike
PendingConfirmed
2:00Bella · Bath + brush · Mike
In progress

LAST-MINUTE CANCELLATIONS

Cancellation Policy Management

Last-minute cancellations hurt. ZendPaw lets you set configurable cancellation policies per service and track deposit status on every appointment — held, refunded, or forfeited. You decide the rules. ZendPaw keeps the record.

Per-service cancellation policies: None, Flexible, Strict, or Full Prepay
Deposit tracking per appointment: Held, Refunded, or Forfeited
Cancellation window configuration per service
Full history of cancellations and no-shows per client

12:00STRICT

Rocky · Shih Tzu

Full groom · $75

No-show

Deposit paid · $25

Policy

FlexibleStrictFull Prepay

No-show recorded

Deposit kept

MISSED APPOINTMENTS & NO COMMUNICATION

Automated Email Reminders

No-shows cost the average grooming salon over $15,000 per year. ZendPaw automatically sends reminder emails to your clients before their appointment — in English or Spanish, depending on their preference. Set it once, let it run.

Automatic reminders sent at your configured time window
Bilingual — English for US clients, Spanish for LATAM clients
Sent from your business name so clients recognize it
Each reminder marked as sent — no duplicates

email · 24h

Reminder: Max's appointment tomorrow at 10:00am

Sent

From: Happy Paws <[email protected]>

To: [email protected]

Hi Jennifer — just a quick reminder that Max is booked for a Full groom tomorrow at 10:00 AM with Sarah. Need to reschedule? Reply or call us.

REPEATED QUESTIONS & LOST HISTORY

Client & Pet Records

Every groomer has experienced it — a client walks in and you can't remember which dog is allergic to what, or when they last came in. ZendPaw keeps complete records for every client and every pet, accessible in one tap.

Client profiles: name, email, phone, notes
Pet profiles: breed, weight, age, service history, special notes
Full appointment history per client and per pet
Soft delete — records are preserved, never lost

Jennifer Martinez

Max · Golden Retriever · 3 yr

360

Last visit

2 days ago

Total spend

$1,020

Total visits

Pet notes

“Sensitive skin — use oatmeal shampoo. Nervous around clippers.”

VIP · 12 visits

NO VISIBILITY INTO YOUR BUSINESS

Business Reports

You can't grow what you can't measure. ZendPaw gives you a clear view of your business performance — revenue, appointment completion rates, your best-performing services, and new client growth. Solo plan includes current month reporting. Salon and Premium unlock 90-day and full-year views.

Revenue tracking with monthly chart
Completed vs. cancelled vs. no-show breakdown
Top services by volume and revenue
New client count per period

This monthLast 90 daysThis yearSalon

Revenue this month

$3,840

+12% MoM

This month · by metric

Revenue

$3,840

Appointments

New clients

No-shows

RevenueAppointmentsNew clientsNo-shows

REBOOKING REGULARS ONE BY ONE

Recurring Appointments

Your regulars come back every 4 weeks like clockwork — so why are you manually rescheduling each one? ZendPaw lets you set recurring appointments on any schedule and automatically fills your calendar 6 months out. Set it once, forget it.

Repeat schedules: weekly, biweekly, every 4, 6, or 8 weeks
Automatic calendar fill — 6-month rolling horizon
Cancel just one appointment or the entire series
Available on all plans — Solo and Salon

Recurring Schedule

Max · Full groom
Apr 12
Every 4 wks
Luna · Bath + brush
Apr 19
NextEvery 2 wks
Rocky · Full groom
May 3
Every 6 wks
Bella · Trim + bath
May 10
Every 4 wks

PAPER WAIVERS & UNSIGNED AGREEMENTS

Digital Waivers

Chasing clients for signed waivers is time you don't have. ZendPaw automatically sends a digital waiver when a new client is created — they sign online, and their signed status is recorded on their profile. No paper, no follow-up, no gaps in your liability coverage.

Waiver auto-sent when a new client is added
Public signing link — clients sign from any device
Signed status visible on every client profile
You define the waiver text in Settings
Available on all plans — Solo and Salon

Digital Waivers

SJ
Sarah Johnson
Max · Golden Retriever
Signed
CR
Carlos Rivera
Luna · Poodle
Pending
EC
Emily Chen
Rocky · Beagle
Signed

CLIENTS FORGET WHAT WAS DONE LAST VISIT

Pet Report Cards

After every appointment, send the owner a grooming summary they'll actually read. ZendPaw generates a shareable report card — coat notes, behavior, next recommended visit, message from the groomer — delivered by email with a link that works on any device.

Generated after each completed appointment
Includes coat notes, behavior, groomer message, and next visit date
Shareable link — clients can view on any device
Delivered by email automatically
Salon plan

Grooming Report

Luna

Poodle · 4 yrs

Coat
Soft, no mats — trimmed 0.5 in
Behavior
Calm, treats helped
Next Visit
May 17 · 4 weeks

RUNNING OUT OF SUPPLIES MID-WEEK

Inventory & Supply Management

Discovering you're out of shampoo when you have 8 dogs on the schedule is a preventable problem. ZendPaw tracks your grooming supplies, retail products, and vendor orders in one place — with low-stock alerts before you run out, not after.

Grooming supply tracking with low-stock alerts and adjustment history
Retail product catalog with in-app sales and margin tracking
Vendor directory linked to your supplies
Full purchase order lifecycle — create, send, receive, auto-restock
Salon plan

Supplies

Oatmeal Shampoo · 1 gal
8 left
In stock
Conditioner · 32 oz
2 left
Low
Ear cleaner · 16 oz
PO #214
Ordered
Nail clippers
6 left
In stock

FULL COMPARISON

See what's included.

Every feature, all tiers. No small print, no asterisks.

Feature	Solo $39/mo	Salon $89/mo Most popular	Premium $139/mo
Scheduling
Appointment calendar (daily, weekly, monthly)
Appointment status lifecycle (Pending → Confirmed → Completed)
Staff assignment per appointment
Multi-location management
Recurring appointments
Services
Services	Up to 15	Unlimited	Unlimited
Per-service cancellation policy & deposits
No-Show Protection
Deposit tracking & payment links
No-show & cancellation tracking
Configurable cancellation policies
Clients & Pets
Unlimited client & pet profiles
Client 360 view (history, spend, notes)
CRM
Leads / prospects pipeline
Follow-up reminders & overdue alerts
Client Experience
Digital waivers (auto-sent, signed online)
Pet report cards (shareable after appointment)
Team & Staff
Staff members	1	Up to 10	Unlimited
Commission tracking per groomer
Online booking page
Role-based access control Full, Standard & Limited access levels
Activity log 30-day retention
Inventory & Supply Management
Grooming supply tracking & low-stock alerts
Retail product catalog & in-app sales
Vendor management
Purchase orders (create, send, receive, auto-restock)
Reporting
Report history	Last 30 days	Last 90 days & yearly	Full history
Revenue & appointment reports
Staff & commission reports
Support
Email support
Billing
Self-serve plan upgrade

Coming from another tool? See how ZendPaw compares to Gingr and MoeGo.

FAQ

Questions? We have answers.

Yes. No contracts, no lock-in. Cancel from your account settings at any time. Your data is yours — you can export it before you go.

Yes — ZendPaw was built for both the US and Mexican markets. Full Spanish interface, MXN pricing, and reminder emails in Spanish. It's not a translation. It's built bilingual from day one.

20 minutes. Add your services, set your hours, and you're live. If you can use WhatsApp, you can use ZendPaw. And if you get stuck, we set it up with you personally.

Your data is preserved for 30 days after cancellation. During that time you can export everything. After 30 days it's permanently deleted.

Yes. You start with a 14-day free trial. Enter your card to begin — you won't be charged until the trial ends, and you can cancel anytime before then.

Ready to run your pet business without the chaos?

Join the groomers already using ZendPaw.

14-day free trial · Cancel anytime